Frequently Asked Questions

Everything you need to know about your Eloria Beauty experience.

How can I track my Eloria Beauty order?

Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.

What is your return policy?

We offer a 30-day return policy for unopened and unused beauty products. Please contact our support team to initiate a return and receive a prepaid shipping label.

Are Eloria Beauty products cruelty-free?

Yes, we are committed to ethical beauty. All Eloria Beauty products are 100% cruelty-free and never tested on animals.

Do you offer international shipping?

We currently ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.

How do I know if a product is right for my skin type?

Each product page includes a 'Skin Type' guide and a full ingredient list. You can also take our online Skin Quiz to find your perfect match.